Questions to Ask Carpet Cleaning Companies

Need carpet cleaning? See what questions you should ask before hiring a carpet cleaning company. Searching for a professional carpet cleaning company can be a little tricky, but here are some simple tips and questions to help sort through the maze of offerings.

The first thing, is to ensure you are receiving an accurate carpet cleaning quote. Whether you do this online or with a phone call, you’ll want to confirm the services in the quote are the actual services being rendered. 

You may have heard of “bait and switch” companies who initially promise one price but end up charging much more. This type of practice is never part of Dream Steam carpet cleaning services. Sometimes additional issues not accounted for in the initial quote, like large stain spots or pet damage, may come up. Be sure you have the ability to approve or decline any additional services that may be needed. Keep in mind, if these recommended services are declined, the end result may not be as good. Be sure to share as much information as you can up front with your provider to minimize any hidden findings.

1. How often should I have my carpets cleaned?

Carpets are best maintained with yearly carpet cleaning. High-traffic areas would benefit from cleaning twice a year, generally in the spring and fall. 

2. Do you offer free estimates on the phone or online quotes?

These should be truly free, as long as you have properly measured your areas and shared as much information up-front with your service company.

3. Is your company insured and bonded for any damage?

Reputable companies will easily be able to provide you with this information without hesitation. Don’t be afraid to ask for past customers references, as well. Dream steam is proud to be 4+ stars on our Google reviews.

4. Is your work guaranteed?

Guarantees are pretty common in the carpet-cleaning business, but can come with different conditions, so be sure to ask for this information upfront.

Always ask if there is any type of guarantee on results and be sure to understand any conditions. This entails making sure your service provider has all the needed information up front, and may include sending photos of specific areas.

5. How long does it take for carpet to dry?

There are many variables to how long it takes carpet to dry, depending on carpet type, season, and amount of cleaning done. Most carpets can be walked on within 1-2 hours and are completely dry in 24 hours.  A few things you can do to help speed drying time include turning on fans, opening windows (weather permitting), and turning up the heat a few degrees. Keep pets off the newly cleaned carpets for at least a few hours.

6. Do your techs carry an IIRC Certification?

Carpet cleaning companies and technicians can get certified through a rigorous carpet cleaning course with the IICRC (Institute of Inspection Cleaning and Restoration Certification). After obtaining those certifications, many carpet cleaning companies also put their technicians through in-house training to set proper standards and offer additional third-party training

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